SMaaMS

Solution Manager as a Managed Service

Using Solution Manager as a Managed Service (SMaaMS), you get access to application lifecycle management services without committing any additional resources and making any additional investment.
 
With SMaaMS, your SAP applications are compliant, stable and secure, problems are recognized early, and you can take steps to improve and optimize your systems at the right time.
 
In case of a crash or an anticipated problem, we can do predictive maintenance to get your business up and running again with minimal delays and minimal damage.

Pricing

Extra Small

Monthly fee
149 Monthly
  • Access to SAP Support Backbone
  • SNOTE Downloads

Small

Price per Logical Component Group
299 Monthly
  • Access to SAP Support Backbone
  • SNOTE Downloads
  • Self-Service EWA

Medium

Price per Logical Component Group
399 Monthly
  • Access to SAP Support Backbone
  • SNOTE Downloads
  • Health Checks
  • Alerting

Large

Price per Logical Component Group
599 Monthly
  • Access to SAP Support Backbone
  • SNOTE Downloads
  • Health Checks
  • Alerting & Monitoring
  • Root Cause Analysis

Package comparison

Package Extra Small Small Medium Large Extra Large
SNOTE Download
Maintenance Planner & System Data to SAP
-
EWA Reports
-
Self service
EWA Report Analysis
-
-
Maintenance Management
-
-
Alerting
-
-
Active Monitoring
-
-
blue.works SLA
-
-
-
-
Customer SLA
-
-
-
-
Health Checklist & recommendations
-
-
1 / year
2 / year
4 / year
SAP Hotnews monitoring & fixes
-
-
-
Root cause analysis
-
-
-
1 / year
3 / year
SAP Support ticket handling
-
-
-
Custom monitoring setup
-
-
-
-
Managed SAP Router
-
-
-
One-off fees
One-time onboarding
299€
699€
699€
699€
699€
Optional add-ons
Additional health checklist
-
-
699€
699€
-
Basic Security
-
upon request
upon request
upon request
upon request
Extended Security
-
upon request
upon request
upon request
upon request
Additional health checklist
-
-
699€
699€
-
24/7 on-call service
-
-
-
-
upon request

Provided in co-operation